If you are a parent / guardian using Aladdin Connect, you can reset your password by clicking the "Forgot your password" link on the Aladdin sign-in screen. You can do this from the desktop or from the app sign-in screen.

Note: If you are using the forgot your password link you must use the same email address that you used to register for Aladdin Connect. Bear in mind that this may be different to the email address the school normally uses to contact you. If you are having difficulty resetting your password using the forgot your password link, the school can reset it for you, but in this case you will need to re-register for Aladdin Connect.

Note: If you have multiple Aladdin Connect accounts (e.g. if you have children in different schools or you are a parent as well as a staff member), please note that resetting the password for one account will not affect any other accounts. If you need to reset more than one account then you need to reset them separately.

Click here to view the cheat sheet.

Resetting your password - parents